Check your dashboard activity log for the rejection reason. Common causes:

  • Invalid or missing key
  • Symbol not enabled — reauthorise to refresh symbol cache (find your symbolId)
  • Account needs Reauthorise (expired OAuth token) — reauth guide
  • Outside trading restriction window or rate limit (HTTP 429)
  • Demo account expired after 30 days without subscription
  • Malformed JSON in the TradingView alert message

Quick checks

  1. Confirm the Webhook URL is exactly https://cwebhook.com/alerts.
  2. Paste a known-good JSON from Alert generators and fire a manual test alert.
  3. Confirm buy/sell alerts use the correct tradeSide (1 or 2).

Get help

Email support via cwebhook.com/support. Check the status page for incidents. For field reference use the full documentation.

Related guides