Terms & Conditions

You indicate acceptance of these terms of service by placing an order with Cwebhook. These terms will not be varied for individual customers.

Definition

In this Agreement the following words and expressions shall have the following meanings:-

1. "downtime" means any service interruption in the availability of the service.
2. "intellectual property rights" means patents, trade marks, design rights, applications for any of the foregoing, copyright, topography rights, database rights, rights in know-how, trade or business names and other similar rights or obligations, whether registrable or not in any country.
3. "Cwebhook" means Eventured Ltd trading as Cwebhook a limited liability company registered in England, company Nº 11203935, with the registered office address of:- International House, 10 Beaufort Court, Admirals Way, London, E14 9XL.
4. "server" means the computer server equipment operated by Cwebhook in connection with the provision of the Service.
5. "Service" means provision of a web application that receives alert message data from TradingView at tradingview.com and places trades automatically on a nominated Customer cTrader broker account.
6. “Customer” means any individual or business that subscribes to the “Service” paid or unpaid.
7. "virus" means a computer programme that copies itself or is copied to other storage media, including without limitation magnetic tape cassettes, memory chips, electronic cartridges, optical discs and magnetic discs, and destroys, alters or corrupts data, causes damage to the user's files or creates a nuisance or annoyance to the user and includes without limitation computer programs commonly referred to as "worms" or "trojan horses".
8. "visitor" means a third party who has accessed the Website.
9. "lifetime" means the duration of time that Cwebhook remains in business.

Product specifications and details may be found at cwebhook.com. Words denoting the singular shall include the plural and vice versa and words denoting any gender shall include all genders.

The headings of the paragraphs of this Agreement are inserted for convenience of reference only and are not intended to be part of or to affect the meaning or interpretation of this Agreement.

Introduction

The Customer wishes to utilise the Service at cwebhook.com

Disclaimer

Cwebhook provides automated trading services as a software-as-a-service (SaaS), emphasising the importance of users conducting thorough research before engaging in trading activities. It’s crucial to note that Cwebhook does not operate as a financial services company and does not offer financial advice or guarantee the suitability of its software or digital products for individual traders. Traders are encouraged to educate themselves and assess the risks involved in trading. Additionally, Cwebhook disclaims liability for any loss or damage resulting from reliance on the information provided on its website.

Charges, Payment & Money-Back Guarantee

General terms:-

1. Cwebhook do not accept cheques, bank transfers, postal orders, cash or any other form of payment other than those outlined.
2. Cwebhook do not provide credit facilities.
3. If the Customer terminates for Cwebhook's material breach then the Customer is entitled to a refund of any pre-paid, but unused fees for remaining term on pro rata basis.
4. Payments for Cwebhook subscriptions and digital products are exclusively processed by the third-party reseller, FastSpring https://fastspring.com. By purchasing a Cwebhook subscription, you agree to and are bound by the FastSpring terms of sale, available at https://fastspring.com/terms-use/terms-sale-eu/
5. Subscription payments for the Service is conducted through a monthly or yearly recurring subscription. The subscription will remain active unless the Customer explicitly cancels it prior to the renewal date by managing their subscription on the FastSpring Account Management page at https://cwebhook.onfastspring.com/account
6. Cwebhook offers a range of lifetime digital access products in the form of trading indicators for use on the TradingView (tradingview.com) platform. Access to these indicators is granted manually after an order has been received. While Cwebhook strives to provide access to the Customer as promptly as possible after receiving an order, it cannot be held responsible for any unexpected delays due to unforeseen circumstances.
7. Cwebhook offers a ‘Money-Back Guarantee.’ If you are unsatisfied with the service or a product purchased for any reason, please contact us within 14 days of placing your order to receive a full refund. Customers are limited to using the money-back guarantee on a one-time basis.

Service Levels & Data Backup

1. Cwebhook shall use its reasonable endeavours to make the server and the Service available to the Customer 100% of the time but because the Service is provided by means of computer and telecommunications systems, Cwebhook makes no warranties or representations that the Service will be uninterrupted or error-free and Cwebhook shall not, in any event, be liable for interruptions of the Service or downtime of the server.
2. Cwebhook carries out data backups in the event of systems failure. Even though every effort is made to ensure data is backed up correctly Cwebhook accepts no responsibility for data loss or corruption.

Acceptable Use Policy

The website and use of the Service may be used for lawful purposes only, in particular the Customer agrees not to:-

1. engage in illegal or unlawful activities through the Service.
2. post data to the Service that the Customer knows contain a virus, worm, trojan or corrupt data; or obtain or attempt to obtain access, through whatever means, to areas of Cwebhook's network or the Service.
3. The Customer has full responsibility for their Account Key. The Customer should not share their Account Key with any other party and it should be kept secret to them.
4. If the Customer fails to comply with the Acceptable Use Policy outlined here Cwebhook shall be entitled to withdraw the Service and terminate the Customer's account without notice.

Alterations & Updates

All alterations and updates to the Customers data shall be made by the Customer using the online account management facility. The Customer will be issued with a password in order to access their account. The Customer must take all reasonable steps to maintain the confidentiality of this password. If the Customer reasonably believes that this information has become known to any unauthorised person, the Customer agrees to immediately inform Cwebhook and the password must be changed.

Warranties

All conditions, terms, representations and warranties that are not expressly stated in this Agreement, whether oral or in writing or whether imposed by statute or operation of law or otherwise, including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded. In particular and without prejudice to that generality, Cwebhook shall not be liable to the Customer as a result of any viruses introduced or passed on to the Customer.

Indemnity

The Customer agrees to indemnify and hold Cwebhook and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Cwebhook arising out of any breach by the Customer of the terms of this Agreement.

Limitation of Liability

The entire liability of Cwebhook to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Service, or product purchased under this Agreement in respect of which the breach has arisen. In no event shall Cwebhook be liable to the Customer for any loss of opportunity or loss of profits or loss of business or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or Cwebhook had been made aware of the possibility of the Customer incurring such a loss.

Term & Termination

This Agreement will become effective on the date the Service is ordered. A Customer may terminate their Service immediately at anytime and Cwebhook may terminate this agreement upon giving the Customer 30 days written notice. In addition either party may terminate this Agreement forthwith by notice in writing to the other if:-

1. the other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within a reasonable time of being given written notice from the other party to do so; or
2. the other party commits a material breach of this Agreement which cannot be remedied under any circumstances; or -
3. the other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect; or -
4. the other party ceases to carry on its business or substantially the whole of its business; or -
5. the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.
6. Any rights to terminate this Agreement shall be without prejudice to any other accrued rights and liabilities of the parties arising in any way out of this Agreement as at the date of termination.
7. On termination all data held in the customers account will be deleted.

If the Customer terminates for Cwebhook’s material breach then the Customer is entitled to a refund of any pre-paid subscription fee for the remaining term on a pro rata basis, or a refund of any product purchased.

Assignment

1. Cwebhook may assign or otherwise transfer this Agreement at any time.
2. The Customer may not assign or otherwise transfer this Agreement or any part of it without Cwebhook's prior written consent which shall not be unreasonably withheld.

Force Majeure

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, the act or omission of any Internet Service Provider, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.

Severance

If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.

Notices

Any notice to be given by either party to the other may be sent by email.

Entire Agreement

This Agreement contains the entire Agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. This Agreement may be updated without notice.

Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

GDPR (General DATA Protection Regulation) - Privacy Policy

To protect your privacy we will not distribute any of your details to third parties other than is described herein, or unless required to do so by law. Cwebhook is committed to ensuring that your privacy is protected, as such all data is only handled over the SSL (Secure Sockets Layer) protocol.

Sub-Contractors

The list below discloses the Sub-contractors Cwebhook uses in the provision of its service and what personal information if applicable is shared with each Sub-contractor.

Sub-contractor:- Mailgun Technologies Inc
Registered Business Address:- 112 E Pecan St, #1135, San Antonio, TX, 78205
Actual Location of Processing:- Ireland
Details of personal information shared with the Sub-contractor:-
Cwebhook utilises the Mailgun product provided by Mailgun Technologies Inc. This is a transactional email service used solely by Cwebhook to communicate with the Customer about their account. The email address exposed to the Mailgun service is the email the Customer either used to subscribe to the Service with, or they entered into contact forms on the web application located at cwebhook.com
Privacy Policy Link:- https://www.mailgun.com/legal/privacy-policy/
Data Processing Agreement (DPA):- https://eventured.co.uk/mailgun_dpa.pdf

Sub-contractor:- Amazon Web Services EMEA SARL, UK Branch
Registered Business Address:- 1 Principal Place, Worship Street, London, EC2A 2FA, United Kingdom
Location of Processing:- USA
Details of personal information shared with the Sub-contractor:-
When a Customer subscribes to the Service they must enter their full name and an email address into the FastSpring checkout. Cwebhook saves the Customer first name and email address in its database hosted with Amazon Web Services in order to solely identify a Customer order and communicate with the Customer should the need arise.
Privacy Policy Link:- https://aws.amazon.com/privacy/
Data Processing Agreement (DPA):- https://d1.awsstatic.com/legal/aws-dpa/aws-dpa.pdf

Sub-contractor:- FastSpring
Registered Business Address:- 801 Garden St. #201, Santa Barbara, CA 93101, United States of America
Location of Processing:- USA
Details of personal information shared with the Sub-contractor:-
When a Customer subscribes to the Service they enter into an agreement directly with FastSpring. Cwebhook only collects the Customer first name and email address in its database in order to solely identify a Customer order and communicate with the Customer should the need arise.
Privacy Policy Link:- https://fastspring.com/privacy/
Data Processing Agreement (DPA):- https://fastspring.com/terms-use/data-processing-agreement/

Our company is registered with the UK data protection act with the following details:-

Organisation name: Eventured Ltd, Registration reference: ZA335680

Should we ask you to provide certain information by which you can be identified when using the Service, then you can be assured that it will only be used in accordance with this privacy notice. Cwebhook may change this notice by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Types of data we collect

- Google Analytics

When someone visits cwebhook.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

- Personal Data

The following personal information is mandatory and saved in order to, identify a Customer, fulfil our obligations, and provide the Service.

1. Email address
2. First Name

You are entitled to view, amend, or delete any of the personal information that we hold. If you wish to delete your account, thereby removing all data we and any third party as described herein may hold about you please contact support requesting that your account and data be fully deleted.

- Cookies

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, Cookies are useful because they allow a website to recognise a user's device.

What cookies do we set and how long do they last?

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the Service that created that particular cookie. The only persistent cookie that a Customer needs to be aware of is the login session cookie. This cookie allows the Service to link the actions of a Customer during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and deliver online.